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Schools - Crossing Patrol Guides

Street Crossing Patrol  

Roads Services is responsible for providing School Crossing Patrol Guides, to schools throughout West Lothian, to help children cross busy roads on their way to and from school.

This service operates, at all appropriate times, throughout the school year.

Service Standards

  • Assign Street Crossing Patrol Officers at locations which meet National requirements and ensure the necessary time period is covered.
  • Carry out a Disclosure Scotland Act check prior to employment
  • Carry out regular medical checks to ensure Health issues are addressed
  • Employ mobile and reserve guides to cover when necessary for absences
  • Ensure a pro active recruitment scheme is ongoing to eliminate the possibility of staff shortage
  • Evaluate enquiries/requests relating to the service within 5 days and respond to the customer within 10 working days
  • Acknowledge receipt of a complaint with a letter to the customer within 5 days and respond to the customer within 10 working days or longer if agreed between the service representative and the customer before the completion of the 10 day timescale.

updated 07/09/11