- Criminal and Youth Justice Service
- Bail Services
- Children and young people who offend
- Community Payback Order
- Court Orders involving Unpaid Work in the community
- Court Services
- Court reports
- Diversion from Prosecution Scheme
- Drug Treatment and Testing Orders (DTTO)
- Fines and Compensation Orders
- Prison Social Work at Addiewell Prison
- Prison Through-care and Aftercare
- Probation Orders
- Restriction of Liberty Orders
- Risk Assessment and Management
- West Lothian's Criminal Justice Teams and their services
- Working with people - confidentiality, communication, consultation and comments
Working with people - confidentiality, communication, consultation and comments
As a service we are committed to keeping information as secure as possible. The ways that we do this are explained in our CJ Information Charter, a copy of which can also be downloaded from the foot of this page. All staff and other people working with us have signed a Confidentiality Undertaking. Many of our staff are also formally committed to safeguarding the confidentiality of service users through their registration as Social Care workers.
There are some situations where we cannot promise to keep information confidential (or indeed where we may be legally required to share it). This is explained in more detail in the CJ Information Charter.
Communication with individuals
In the course of our work we have to communicate with many people – service users; the courts and Parole Board; volunteers helping provide work placements in local organisations; and members of the public.
We think it is important to make our communications as straightforward as possible (whether in face-to-face meetings, on the phone, in letters or emails, or through the Internet). All staff are expected to use ‘Plain English’, and if anyone is not completely clear about a point we are trying to make, we would ask them to tell us!
If you do not understand English well enough, we can arrange interpretation services for you.
Communication with the community
We aim to keep people up-to-date about what we are doing, and an important way of making sure the community is well informed is through the Criminal Justice Service's newsletter. The most recent editions are shown at the foot of this page, but older issues may also have articles of interest. If you wish to be sent a copy of older newsletters, please use the contact email on this page.
Consultation – how the Criminal Justice Social Work Service finds out what people think of us.
We consult with people who use our services and with the public in a number of ways. These are explained in the CJSWS Consultation Strategy – How we find out what people think of us, which is also downloadable from the foot of this page.
The views of people who have dealings with us are important to help us make services better. Please do let us know your views if asked.
We will post the results of surveys on this page as they become available. Information is also available in Community Justice, the newsletter of the West Lothian Criminal Justice Social Work Service, which can be downloaded from the bottom of this page.
Comments and Complaints
We understand that the actions we take in relation to you may not always be to your liking. This may happen either because we feel that we have to follow up on our legal responsibilities (for example, to return your order to court) or because you feel that we have not done something that we said we would do.
We have a Criminal Justice Service Comments and Complaints Procedure which explains this in more detail, which can also be downloaded from the foot of this page, together with the CJ leaflet dealing with these issues.
If you wish to contact us with comments and suggestions, you can do so in several ways:
- telephone us on 01506 280999
- fax us on 01506 281243
- write to us at Criminal Justice Office, West Lothian Civic Centre, Howden South Road, Livingston EH54 6FF
(You can hand the letter in (unstamped) to any public council office, and it will be sent to us by council internal mail)
- email us: email@example.com
- if you are already in contact with us, please speak to the member of staff who is working with you
- use the council's Comments, Complaints and Concerns form, available in any public council office.
- CJ Leaflet CJ08 Comments and Complaints Oct 2011 (PDF, 70 Kb)
- Criminal Justice Comments and Complaints Procedure April 2010 (PDF, 55 Kb)
- CWO Beneficiaries Survey Analysis April 2010 (PDF, 15 Kb)
- WLC Criminal Justice 'Consultation Strategy - How we find out what people think of us' (PDF, 20 Kb)
- WLC Criminal Justice 'Information Charter' (PDF, 50 Kb)
- WLC Criminal Justice 'Your Views Survey' analysis April 2010 (PDF, 50 Kb)
- WLC Criminal Justice Social Work Newsletter #5 June 2008 (PDF, 235 Kb)
- WLC Criminal Justice Social Work Newsletter #6 August 2009 (PDF, 800 Kb)
- WLC Criminal Justice Social Work Newsletter #7 June 2010 (PDF, 710 Kb)
- WLC Criminal Justice Social Work Newsletter #8 Nov 2011 (PDF, 325 Kb)