Services
Equipment and adaptations to the home
West Lothian Community Equipment Store
What is the Community Equipment Store?
- The Community Equipment Store (CES) is a jointly funded service between West Lothian Council and NHS Lothian
- The service arranges the delivery, uplift and maintenance of equipment to support people with physical disability, frailty or following surgery to remain at home longer
- The service also manages the delivery of continence products in West Lothian
Where is the Community Equipment Store?
- The CES is located to the rear of St.John's Hospital in Livingston
- Equipment Contact - 01506 523335
- Continence Contact - 01506 523339
- Fax: 01506 523336 - Text: 07881 446632 - Minicom: 01506 523334
- Email: ces@westlothian.gov.uk
How do I apply?
- To request an assessment for nursing equipment to support your care at home, such as a commode, or physiotherapy equipment to improve your mobility, such as a walking frame, please contact your local Health Centre.
- To request an assessment for Occupational Therapy equipment to improve your ability to carry out daily living tasks, such as a raised toilet frame or a bath seat, please contact Social Work Duty on 01506 775666.
- A range of small equipment is available without an assessment through the Occupational Therapy Self Selection option - see the Downloadable Documents section below. Alternatively, please contact 01506 775608 or Social Work Duty on 01506 775666.
How much does it cost?
- There is no charge for equipment provided by CES. Some items are provided for a limited time, e.g. a high chair for 4 months following an operation or illness.
Catalogue
- A link to our equipment catalogue is currently being considered and will be posted here as soon as possible.
Service Standards
- All deliveries will be made within 3 working days of receipt of order at the CES, providing stock is available.
- All collections will be made within 4 working days of receipt of request at the CES.
- Emergency requests will be prioritised and delivered the same or next working day, providing stock is available.
- Equipment will be clean, installed safely and, where appropriate, serviced according to manufacturer's recommendations.
- If breakdowns cannot be repaired, the equipment will be replaced.
- Instruction leaflets will be issued with equipment deliveries.
- Complaints will be responded to within 3 working days.
- A minimum of 42% of all stock issued will come from our cleaning and refurbuishment activities.
- All enquiries will be dealt with promptly and courteously and client confidentiality will be respected at all times.
- We will measure our performance against our standards and expect high levels of customer satisfaction. For some standards we measure by consulting regularly with our customers and we publicise the results on our website. The views of our customers are important to us as they help influence future service developments.
- We will monitor, review and update the range of equipment available through the Community Equipment Store.
- The Continence Delivery Service will meet the reasonable delivery requirements of clients including the use of discreet packaging.
- Continence deliveries will be arranged in advance by telephone. Emergency requests for continence products will be delivered same or next working day if product is available.
updated: 12/09/11
