Community transport - school school transport, school bus pass

West Lothian Council delivers

A-Z of council services:

Services

Community transport - school

School Bus Passes

Summary

The council's public transport section deals with all enquiries, contracts and complaints about mainstream school bus services and passes. The council's education service deals specifically with transport for children with special needs. School bus passes offer free travel to and from school, but are only issued to pupils who live a certain distance away from their school.

Eligibility

Free school transport is provided for:

high school pupils who live 2 miles or more from their catchment school
primary school pupils who live more than 1.5 miles from their catchment school
primary school pupils who are in their last year of primary school and who have moved to another catchment area, and have attended their catchment school
pupils attending their catchment school but with a medical problem requiring special transport provision applied for via the school doctor

Service Standards

Process applications within two working days and if appropriate organise transport within five working days
Advise parents of time and pick up points of transport and of the company's name
Monitor the operator's performance and ensure that drivers are vetted via Disclosure Scotland
Liaise with the operator, school and parents to ensure that acceptable standards of behaviour prevail on buses
Respond to e-mail enquiries within 24 hours and letters within 3 working days
Process applications for medical assessments for transport within 24 hours
Carry out route assessments relating to disputes within 15 working days
Ensure contract compliance relating to operators' licensing, legality and roadworthiness of vehicles, in conjunction with Department of Transport Vehicle Inspectorate

Contacts

Public Transport
County Buildings
High Street
Linlithgow
EH49 7EZ
Tel: 01506 282318

Forms

updated: 30/09/11