West Lothian Council delivers

Trading standards and consumer advice

Trading Standards protect consumers and businesses in West Lothian by inspecting trader premises, testing equipment, sampling goods and investigating complaints.

Citizens Advice consumer helpline provides clear, practical, consumer advice online or by telephone on  08454 04 05 06.  The advice and information they give is free and you can call as many times as you need to. Our contact details are:

Environmental Health and Trading Standards
West Lothian Council
County Buildings
High Street
Linlithgow
West Lothian
EH49 7EZ

Tel 01506 282 500         Fax 01506 282 488
Email tradingstandards@westlothian.gov.uk
 
Office Opening Hours

Mon - Thurs 8.30-17.00
Fri 8.30-16.00

please note Although the office is open - telephones will not be answered until 10am Wednesdays

Customer Survey Results - 2012

In October 2012, Trading Standards carried out a customer satisfaction survey involving 16 respondents. A summary of the results are as follows. Where appropriate, corrective action has been taken to address identified areas for improvement.

How easy was it to make initial contact with us?

73.3% of respondents rated this as Good or Excellent

How would you rate the promptness of the service's response to your request?

87.6% of respondents rated this as Good or Excellent

How would you rate the service's performance in keeping you informed of the progress of your request?

86.6% of respondents rated this as Good or Excellent

How useful and comprehensive was the information that was provided?

87.6% of respondents rated this as Good or Excellent

How would you rate the staff's knowledge and skills in dealing with your request?

93.8% of respondents rated this as Good or Excellent

How would you rate the staff's attitude towards you?

87.5% of respondents rated this as Good or Excellent

How would you rate Trading Standards' overall level of service?

87.6% of respondents rated this as Good or Excellent

Does Trading Standards' offer fair and equal access to the services it provides?

75% of respondents said Yes

Business Survey Results - 2012

In October 2012, Trading Standards carried out a business satisfaction survey involving 23 respondents. A summary of the results are as follows. Where appropriate, corrective action has been taken to address identified areas for improvement.

Did the officer provide identification?

100% of respondents said Yes

Did the officer leave a business card?

73.9% of respondents said Yes

Did the officer explain the purpose of the visit to you?

100% of respondents said Yes

How would you rate the officer's knowledge, skills and overall professionalism when dealing with you?

91.3% of respondents rated this as Good or Excellent

How useful and comprehensive was the advice or information that was provided?

91.3% of respondents rated this as Good or Excellent

How would you rate the officer's ability in helping you meet your legal requirements?

95.6% of respondents rated this as Good or Excellent

How well did the officer listen and respond to your views?

91.3% of respondents rated this as Good or Excellent

How would you rate our speed in responding to any telephone calls/letters/emails?

34.7% of respondents rated this as Good or Excellent (65.2% of respondents stated this was not applicable)

Overall, how would you rate our level of service?

95.7% of respondents rated this as Good or Excellent

Did you feel that the officer treated you fairly at all times?

95.7% of respondents said Yes