West Lothian Council delivers

Customer Services

 

Customer Services is at the heart of West Lothian Council providing fair and equal access to all Council services through our Customer Service Centre (CSC) and Council Information Service (CIS) offices.

A main aim of Customer Services is to provide a proactive approach to resolving all enquiries from the public at first point of contact.  If we are unable to do this then we will escalate the enquiry to the appropriate service area for resolution.  Customer Services staff are highly trained to deal with all types of enquiries from booking a free bulky uplift to revenues and benefits.

Customer Service Centre (CSC)

The CSC mainly deals with all telephone, email and online enquiries from members of the public and is based in Livingston.

The CSC lines are open from Monday - Friday, 08:00-22:00 thereafter a number of staff are on-site to deal with emergency calls.

The payments line (council tax, rent and service accounts) is open from Monday - Sunday, 08:00-22:00.

The CSC lines are also open from 22:00 on Friday to 08:00 on Monday for emergency calls relating to noise, homelessness, repairs to council houses, roads, street lighting and environmental health.

Our main Customer Service contact number is 01506 775000, however there are other direct numbers for specialised services as follows:

If you require to contact us outwith normal working hours (08:00-22:00) and you have an emergency, please dial 01506 630288 or 01506 631240.  These numbers are in operation from 22:00 on a Friday until 08:00 on a Monday including public holidays.

Council Information Service (CIS)

The CIS deals with all face to face enquiries and have 10 offices (see below) spread throughout West Lothian.  Some of these offices also deal with Registration of births, deaths and marriages as well as cash payments for council tax, rent and service accounts.

Our office locations are listed below along with facilities available and the office opening hours.  For further information on Registration please click on the following link: Briths, deaths, marriages

Armadale CIS, 1/3 East Main Street - payments facility and municipal bank available
Opening hours: Mon, Tue, Thu - 08:30-17:00; Wed - 08:30-15:00; Fri - 08:30-16:00

Bathgate CIS, Lindsay House, South Bridge Street - payments facility available
Mon, Tue, Thu - 08:30-17:00; Wed - 08:30-15:00; Fri - 08:30-16:00

Blackburn Connected, The Mill Centre - Library and credit union available
Mon, Fri - 09:00-17:00; Tue, Thu - 09:00-19:00; Wed - 09:00-15:00; Sat - 09:30-12:30

Carmondean Connected, Deans, Livingston  - Library and payments facility available
Mon, Fri - 09:00-18:00; Tue, Thu - 09:30-20:00; Wed - 10:00-18:00; Sat - 09:30-13:00

Broxburn CIS, Strathbrock Partnership Centre, 189a West Main Street - Registration and payments facility available
Opening hours: Mon, Tue, Wed, Thu - 08:30-17:00; Fri - 08:30-16:00
Payments closed daily 13:00-14:00

Fauldhouse CIS, 10 Main Street - payments facility available
Opening hours: Mon, Tue, Thu - 08:30-17:00; Wed - 08:30-15:00; Fri - 08:30-16:00
Office closed daily 12:30-13:30

Linlithgow CIS, County Buildings, High Street - Registration and payments facility available
Opening hours: Mon, Tue, Thu - 08:30-17:00; Wed - 10:30-17:00; Fri - 08:30-16:00
Payments closed daily 12:30-13:30

West Calder CIS, 24-26 Main Street - Registration and payments facility available
Opening hours: Mon, Tue, Thu - 08:30-17:00; Wed - 10:30-17:00; Fri - 08:30-16:00
Payments closed daily 13:00-14:00

West Lothian Connected, Almondvale Centre, Livingston - payments facility available
Opeing hours: Mon, Tue, Thu - 08:30-17:00; Wed - 10:30-17:00; Fri - 08:30-16:00

Whitburn CIS, 5 East Main Street - Registration and payments facility available
Opening hours: Mon, Tue, Thu - 08:30-17:00; Wed - 08:30-15:00; Fri - 08:30-16:00

Please note that all payment facilities close 30 minutes earlier than the office closing time above.