West Lothian Council delivers

Community advice

 

The Communities Team:

The Communities Team facilitates Locality Planning and supports young people, families and older people to participate in community and council forums. We also ensure the Voluntary Sector is informed of council policy and has the opportunity to shape service development. The Team have a particular focus on "Closing the Opportunity Gap".

Locality Planning:

The aim of Locality Planning is to ensure people and communities in West Lothian are genuinely engaged in the decisions made on public services which affect them and to develop a commitment from organisations to work together, not apart, in providing better and more responsive public services.

Young People:

Alongside the voluntary sector and other council services, the Communities Team works with young people to help them learn about the decision making process and encourages them to take an active part in these processes through, e.g. involvement in youth forums or pupil councils.

Families:

The Communities Team works in partnership with other early years services to support parents and carers of pre-school children to have an active role in the planning of early years services within their communities.

Older People:

The Communities Team works with older people to ensure services are developed to meet their needs by promoting a caring community, building relationships and promoting active and fulfilling lives.

Voluntary Sector:

The Communities Team aims to build the capacity of the voluntary sector by working in partnership to build better communities in West Lothian. The Team provides funding, advice and training, promoting a sustainable social economy.

Customer Service Standards:

We will treat all people fairly respecting dignity, points of view and confidentiality.

We aim to provide a high quality of service to all our customers. Our target is to exceed 90% customer satisfaction.

We will wear a name badge so you know to whom you are speaking. If your enquiry is by telephone we will identify ourselves by name and service.

We will adhere to the National Standards For Community Engagement. For a copy of the Standards For Community Engagement contact Communities Scotland at www.communitiesscotland.gov.uk (new window) or phone The Community Engagement Team on 0131 313 0044.

We will answer your call within five rings. Messages will be responded to within one working day.

We will acknowledge your correspondence within three working days and tell you when you will expect a fuller response if applicable.

We will respond to suggestions, comments and complaints within five working days.

Contact information:

Communities Team
West Lothian Council
2nd Floor
West Lothian House
Almondvale Boulevard
Livingston
EH54 6QG

Please see panel at right of page for telephone number and email address.