Services
- Council Housing
- Adaptations and Repairs
- Advice and Support
- Arrears and Evictions
- Becoming a Landlord and Renting to the Council
- Benefits
- Buying Your House
- Consultation Forum
- Equality in Housing
- Homelessness and Temporary Accommodation
- Improvements and Modernisation
- Insurance
- Parking and Garages
- Rent and Charges
- Right to Buy
- Safety and Crime
- Standards and Policies
- Tenancy and Allocations
- Tenant Participation
Standards and Policies
Customer Service Commitments
It is important to know what service to expect from us, and that you tell your local office if you think any of the commitments have been broken.
What can you expect from us?
We will always try and give you a good and fair service. If you are unhappy with the service you receive please tell us.
In the first instance try and sort out the problem with the officer or section dealing with your enquiry. If this does not resolve the problem or if you are still not satisfied you should complain to the Housing Manager.
Downloadable documents
- Allocations Appeals Process Leaflet (PDF, 112kb)
- Assessment of Tenant Satisfaction (PDF, 129kb)
- Complaints 2008 - 2009 (PDF, 25KB)
- Customer Care Code of Practice Leaflet (PDF, 298kb)
- Customer Commitments December 2008 (PDF, 812kb)
- Customer Satisfaction Trends 2008 - 2009 (PDF, 26KB)
- Customer Service Commitments Performance 2008 - 2009 (PDF, 51KB)
- Homeless Satisfaction Survey 2008 to 2009 (PDF, 28kb)
- Housing and Building Services Management Plan 2009 to 2010 (PDF, 1.38MB)
- How are we performing compared to other Councils? (PDF, 43.6kb)
- Non Housing Repairs Service Standards (PDF, 39KB)
Local Housing Allowance
A new way of working out and paying Housing Benefit for tenants of private landlords.
Housing and support
There is a range of services available for older people.
Could your family benefit?
Local families could be due more help with their rent and council tax.
