Services
- Council Housing
- Adaptations and Repairs
- Advice and Support
- Arrears and Evictions
- Becoming a Landlord and Renting Your Property
- Benefits
- Buying Your House
- Consultation Forum
- Equality in Housing
- Homelessness and Temporary Accommodation
- Improvements and Modernisation
- Insurance
- Parking and Garages
- Rent and Charges
- Right to Buy
- Safety and Crime
- Standards and Policies
- Tenancy and Allocations
- Tenant Participation
Standards and Policies
Customer Service Commitments
It is important to know what service to expect from us, and that you tell your local office if you think any of the commitments have been broken.
What can you expect from us?
We will always try and give you a good and fair service. If you are unhappy with the service you receive please tell us.
In the first instance try and sort out the problem with the officer or section dealing with your enquiry. If this does not resolve the problem or if you are still not satisfied you should complain to the Housing Manager.
Performance
Public performance reporting (new window)
updated 29/07/11
Downloadable documents
- Allocations Appeals Process Leaflet (PDF, 112kb)
- Care Service Inspection Report for WLC’s HCBS Housing Support Service Sept 2011 (PDF, 592kb)
- Complaints 2010/2011 (PDF, 169kb)
- Customer Care Code of Practice Leaflet (PDF, 298kb)
- Customer Satisfaction Trends 2010 - 2011 (PDF, 13.7kb)
- Customer Service Commitments Performance 2010 - 2011 (PDF, 64.5kb)
- Housing, Construction and Building Services Management Plan 2011 - 2012 (PDF, 1.44mb)
- How did we perform in 2010-2011, and how does this compare to other council’s? (PDF, 76kb)
- Non Housing Repairs Service Standards (PDF, 39KB)
West Lothian Home Choice
West Lothian's Private Housing Search Portal (externally hosted site)
Online Payments
Pay your council tax and other council bills using our online payments..
Local Housing Allowance
A new way of working out and paying Housing Benefit for tenants of private landlords.
