Council tax benefit - appeals

 

If you think that there is a mistake in your benefit.

  • You can phone us and we will explain how we have worked out your benefit.  The number is 01506 776 800.
  • You can write to us asking for a written statement of the reasons for our decision. You must sign this letter.
  • You can write to us asking us to look at the decision again. You must do this within one month of receiving your benefit award letter. We will then look at it again.  After we have looked at it again we will write to you letting you know if we can change it or not.
  • You can write to us appealing against the decision. You must do this within one month of receiving your benefit award letter. You must sign your appeal letter and give reasons why you think our decision is wrong. If we do not change the decision in your favour, we will send your case to the Appeals Service. This body is completely independent of the council.

Frequently Asked Questions

Click a question to see the answer.

What happens if I disagree with a decision or do not understand it?

If you think we have made a mistake in assessing your benefit, or if you do not understand how your claim was calculated, you can write to the Benefits Section for an explanation. This is called a 'statement of reasons'. If you disagree with a decision you have the right to challenge it. This is called 'requesting a reconsideration', and must also be done in writing within one month of the original decision being made. You also have the right to 'appeal' against a decision and to have your appeal heard by the Tribunals Service at an Appeal Tribunal.

Contact details