Housing benefit - appeals
If you receive a decision about Housing Benefit and/or Council Tax Reduction and you think it is wrong, or if you have been refused benefit when you think you are entitled to it, you can ask for a written statement of reasons explaining the decision.
This must be done within ONE MONTH of the date of the benefit award letter.
If you don't think you are getting the right amount of Housing Benefit and/or Council Tax Reduction, then you can:
- You can phone us and we will explain how we have worked out your benefit and/or reduction. The number is 01506 776800.
- You can write to us asking for a written statement of the reasons for our decision. You must sign this letter.
- You can write to us asking us to look at the decision again. You must do this within one month of receiving your award letter. We will then look at it again. After we have looked at it again we will write to you letting you know if we can change it or not.
- You can write to us appealing against the decision. You must do this within one month of receiving your award letter. You must sign your appeal letter and give reasons why you think our decision is wrong. If we do not change the decision in your favour, we will send your case to the Tribunals Service. This body is completely independent of the council.
Remember: The Council's Revenue Unit only deals with enquiries about Housing Benefit and Council Tax Reduction. For other benefits, please contact the Benefits Agency who are based at West Lothian Connected in the Almondvale Centre, Livingston.