Drainage - Help and Advice
West Lothian Council, has a responsibility to minimise obstruction to publicly owned roads and footpaths within the County.
If you have any concerns regarding a blocked or broken drain or gully on any road or footpath then please contact us as soon as possible, either directly or through the Customer Service Centre. If you are able to provide as much detail as possible regarding the location cause of the problem this will allow staff to asses the problem in the quickest possible time.
Your request will be assessed and if considered to be dangerous then the Council will make safe the condition within 24hours. Non emergencies will be prioritised and where appropriate will form part of our future works programme.
- Provide an effective response to emergencies within 4 hours.
- Carry out safety inspections on all public roads to comply with the inspection intervals in the Code of Practice for Roads Maintenance.
- Evaluate enquiries/requests relating to the service within 5 days and respond to the customer within 10 working days.
- Acknowledge receipt of a complaint with a letter to the customer within 5 days and respond to the customer within 10 working days or longer if agreed between the service representative and the customer before the completion of the 10 day timescale.
Roads Maintenance Service, Whitehill House, 7 Whitestone Place, Whitehill Industrial Estate, Bathagte EH48 2HA
Tel: 01506 775000
Fax: 01506 776568