Services
Street Name Plates
The Council is responsible for allocating street names and numbers to new developments and renaming and renumbering existing streets. It also puts up and maintains street name plates.
Service Standards
We aim to:
- Repair sign defects within 28 calendar days of notification.
- Provide an effective emergency response service within 4 hours.
- Evaluate enquiries/requests relating to the service within 5 days and respond to the customer within 10 working days.
- Acknowledge receipt of a complaint with a letter to the customer within 5 days and respond to the customer within 10 working days or longer if agreed between the service representative and the customer before the completion of the 10 day timescale.
Contact Details
Any damaged signs should be reported to our Customer Service Centre.
Or
Lighting Services,
Whitehill House,
7 Whitestone Place,
Whitehill Industrial Estate,
Bathgate
EH48 2HA
Tel: 01506 776200
Fax: 01506 776568
