Services
Street Lighting
The council is responsible for providing and maintaining good quality street lighting across the district making our communities safer, extending the leisure and working day and reducing the risk of crime.
Emergencies
Emergencies are responded to within 2 hours and cover:
- The metal panel on the front of the lamppost/sign pole/control cabinet is off and the wires are showing.
- If someone has crashed into a lamppost/sign pole/control cabinet or it is leaning over.
- If the column bracket, lantern or bowl is hanging down.
- If there are damaged underground or overhead cables.
- If any part of the installation is burning.
- Any report of electric shock.
In each case call the council's Customer Service Centre as soon as posiible. Each lamppost has its own unique number, if possible, quote this and give as much detail as you can about the lamppost's location.
Service Standards
We will:
- Repair above ground street lighting, signs and bollard defects within 7 days.
- Repair underground cable faults, which are West Lothian Council''s responsibility within 28 calendar days. If the cables are the responsibility of Scottish Power, we will inform Scottish Power of the fault and monitor the situation regularly with them until resolution.
- Provide an effective emergency response service within 2 hours.
- Acknowledge receipt of a complaint with a letter to the customer within 5 days and respond to the customer within 10 working days or longer if agreed between the service representative and the customer before the completion of the 10 day timescale.
- Evaluate enquiries/requests relating to the service within 5 days and respond to the customer within 10 working days.
Contact Details
You can either contact our Customer Service Centre on 01506 775000
Or
Lighting Services,
Whitehill House,
7 Whitestone Place,
Whitehill Industrial Estate,
Bathgate
EH48 2HA
Tel. 01506 776200
Fax. 01506 776568
