Services
Roads and Pavements - Road Signs
Provision of Road Signs
Road Signs and markings are provided by the Council for road safety and information for road users. All signs must comply with national regulations and guidance. Some signs need to be illuminated and new signs need to be carefully positioned so as to avoid danger to road users whilst still providing the appropriate level of information.
The provision of new signs and markings is dealt with by the Road Safety and Traffic Management Team within Transportation Services.
All requests for new signs should be directed to the Customer Service Centre.
Maintenance of road signs
Maintenance of existing road signs is dealt with by Lighting Services.
Service Standards
We aim to:
- Repair sign defects within 28 calendar days of notification.
- Provide an effective emergency response service within 4 hours.
- Evaluate enquiries/requests relating to the service within 5 days and respond to the customer within 10 working days.
- Acknowledge receipt of a complaint with a letter to the customer within 5 days and respond to the customer within 10 working days or longer if agreed between the service representative and the customer before the completion of the 10 day timescale.
Contact Details
Any damaged signs should be reported to our Customer Service Centre.
Or
Lighting Services,
Whitehill House,
7 Whitestone Place,
Whitehill Industrial Estate,
Bathgate
EH48 2HA
Tel: 01506 775000
Updated 17/10/11
