Trading standards works to ensure that products such as toys, electrical goods and cosmetics are safe. If you believe that you have bought goods that are dangerous, please contact Consumer Direct.
CONSUMER DIRECT (new window) provides clear, practical, consumer advice online or by telephone on 08454 04 05 06. The advice and information they give is free and you can call as many times as you need to. Minicom users can call 08451 28 13 84. Calls are charged at no more than 4p per minute from a BT landline. Call charges from other landline providers or mobile phones may vary. Minicom users can call 08451 281 384.
Our contact details are:
Environmental Health and Trading Standards
West Lothian Council
Tel 01506 282 500 (Please note that this number will be unavailable between 8.30am and 10.00am on Wednesday mornings, effective from 13 June 2012, for staff training)
Fax 01506 282 488
Frequently Asked Questions
Click a question to see the answer.
Not necessarily, although it would help to have the receipt. The item can be traced back to the manufacturer or importer even if the retailer is not known.
Yes, we would want to see the suspected dangerous item. If it looks like an item is unsafe then it will be arranged for an officer to visit you and, if necessary, a statement taken. We may also take the item as evidence.
If you are injured by an item you bought, you should go to a doctor, clinic or hospital, so that the injury can be recorded and assessed. This is important as it can provide evidence that allows you to take a civil action for compensation against the supplier or manufacturer. It will also assist if Trading Standards seeks to prosecute the supplier or manufacturer. You should contact your nearest trading standards office to report the incident.