Household waste - collection

West Lothian Council collects domestic refuse in all areas of the district on a regular basis.

All bins should be out on the kerb side by 7am on collection days.

If you're elderly or disabled and struggle to get your bin to the kerbside, please contact us on 01506 777800, and we will assess the situation. If you qualify, we can arrange for your bin to be collected from the back or side of your house and put back there afterwards.

Unfortunately, we cannot take any refuse that is not in the bin. It is vital that all refuse is in the bin with the lid shut.

If you have any queries regarding your bin not being emptied or your bin has gone missing, please call the Waste Management Services on 01506 777800 or the Customer Service Centre on 01506 775000. You will normally receive a new bin in between three to five working days. There are two sizes of bin available - 240 litres, which is the standard domestic bin, or 140 litres, which is a smaller version.

If your bin is due to be emptied on Christmas Day, Boxing Day, New Years Day or the 2nd January, there will be alternative collection days arranged and these dates will be advertised in the press. You can also contact us on 01506 777800 for more information. On other public holidays your bin will be collected as normal.

It is possible to purchase a second bin for your house and you can do so by contacting us on 01506 777800. The current price for this is £41.00 (excluding VAT) for a 240lt size. All second bins have a green lid to identify them and ensure uplift.

This link provides your recycling calendar information

Service standards for waste collection:

• We will provide a weekly collection service on a pre-determined day.
• We will clean up any spillage, from bin or vehicle, caused by council employees as a result of carrying out this service. If possible this will be carried out immediately, otherwise it will be carried out within 24 hours.
  Any changes to your normal collection will be communicated in writing to the affected households at least 10 working days before changes are due to occur.
• We will advertise, through local media, any changes due to the public holidays at Christmas and New Year. This will be at least 10 working days in advance.
• On the rare occasions when extreme weather conditions occur, please continue to leave your bin out on the kerbside. This waste shall be collected as soon as possible and at the latest on the following Saturday including any bagged waste, which has built up during this period.
• For health and safety reasons we will only collect containers with the lids fully closed. We will not collect waste outwith containers other than in the circumstances stated above. Any side or excess waste will be placed back in the bin.
• Bins should be presented for collection by 07:00 on required day.
  We will acknowledge complaints within 24 hours. In normal circumstances any action we believe is required will be completed by 12 noon on the following day.

360ltr grey bin requirements:

• The household must be actively participating in the kerbside recycling scheme.
• The household must contain 5 or more permanent residents, or contain 4 permanent residents with at least 2 children under the age of 3.
• Proof of residence will be required at time of assessment by pre-arranged appointment.
• Registered foster carers and child minders with a potential to have more than 5 residents in household, or 4 in household with 2 children under the age of 3, are entitled to a larger grey bin on proof of their registered status.
• Householders will be able to rent a 360ltr bin, in place of their 240ltr grey bin at a cost of £26.00 (including vat) per year. These bins shall be identified by a different coloured lid to the standard grey bin. The original 240ltr grey bin will be removed.

Additional Grey Bins:

• If a request is made for an additional grey bin then in the first instance a visit will be made by the Waste Management Officers to assess the need. Additional blue and/or brown bins will be offered free of charge in the first instance.
• Householders will be able to rent an addition bin at a cost of £52(including VAT) per annum. These bins shall be identified by a different coloured lid to the standard grey bin.

Replacement bins:

• Missing bins: If your bin has gone missing please contact us to ascertain whether or not the collection vehicle has uplifted it. If the bin has been uplifted by accident, we will action a replacement.
• If your bin is suspected stolen, it must be reported to the local police station where a crime incident number must be obtained. Thereafter we should be contacted to request a replacement bin. You will be asked at this stage to quote the crime incident number.
• Damaged bins: This should be reported to us,so that we are able to arrange a replacement.
• All replacement bins may not be new as we repair and reuse wherever possible. Any bin beyond repair is recycled.
• We will provide your replacement bin within 5 working days.

Assisted collections:

• When requested we will assess the householder for an assisted collection, whether it is a permanent or temporary situation. This assessment will take place within 5 working days of the request being submitted.

Contact Details

Waste Management Depot,
Nairn Road,
Deans Industrial Estate,
Livingston
EH54 8AY
Tel: 01506 777800
Fax: 01506 777833
Customer Service Centre 01506 775000 or email on customer.service@westlothian.gov.uk