West Lothian Council delivers

Are there different sizes of recycling bins?

There are 3 sizes of Blue wheeled bins available on request. Normal blue bins are issued in 240 litre size. There is a 140 litre bin - same height, but nearly half a width smaller than the normal bin. 360 litre - same height but a half width larger than a normal bin. Unfortunately the Brown recycling bins only come in the normal wheeled bin size. Additional recycle bins are available on request. Bins may be shared e.g. this is popular with residents with small gardens that do not produce much garden waste, but still wish to recycle. It is common for several neighbours to share a bin for this purpose

How much will a replacement bin cost?

A replacement bin is free of charge for households but the following charges will be made to commerical properties: 140 litre £35, 240 litre £41 and 1100 litre £290. Missing bins - If your bin has gone missing please contact us to ascertain whether or not the collection vehicle has uplifted it. If the bin has been uplifted by accident, we will action a replacement. If your bin is suspected stolen, it must be reported to the local police station where a crime incident number must be obtained. Thereafter we should be contacted to request a replacement bin. You will be asked at this stage to quote the crime incident number. Damaged bins - This should be reported to us, so that we are able to arrange a replacement. All replacement bins may not be new as we repair and reuse wherever possible. Any bin beyond repair is recycled. We will provide your replacement bin within 5 working days.

I am taking part in the 3 bin scheme, how often will the bins be emptied?

Grey and blue bins are uplifted once a fortnight on alternative weeks. The brown is uplifted once every four weeks. Please see your kerbside calendar for details

I have just moved into my property, how do I arrange for a new bin to be delivered?

If you wish a new bin, please call the Customer Service Centre on 01506 775000. You will normally receive a new bin in approximately seven working days. There are two sizes of bin available :-240 litres, which is the standard domestic bin or 140 litres, which is a smaller version 

I need an assisted collection?

When requested we will assess the householder for an assisted collection, whether it is a permanent or temporary situation. This assessment will take place within 5 working days of the request being submitted.

I require an additional grey bin?

If a request is made for an additional grey bin then in the first instance a visit will be made by the Waste Management Officers to assess the need. Additional blue and/or brown bins will be offered free of charge in the first instance. Householders will be able to rent an additional bin at a cost of £53.56 per annum. These bins shall be identified by a different coloured lid to the standard grey bin.

My wheel bin has been stolen. What should I do?

You must first report this loss to the Police and obtain a Crime Incident Number. ONLY if you have a crime incident number can we replace your bin.

My wheel bin is damaged what should I do?

If you have any queries regarding an existing Wheel Bin that is damaged or indeed if you wish a new bin, please call our Customer Service Centre on 01506 775000. Advisors will record your enquiry and pass the details onto Waste Services. There are two sizes of bin available :-240 litres, which is the standard domestic bin or 140 litres, which is a smaller version. If your bin has been stolen you must first report this loss to the Police and obtain a Crime Incident Number. ONLY if you have a crime incident number can we replace your bin.

My wheelie bin has not been emptied who do I contact to report this?

Please contact Waste Services on 01506 775000 giving the details.

What happens to the recyclable waste?

Waste from the brown bin is composted at West Lothian Recycling in Addiewell. The compost is used within the council for grounds maintenance or external forestry.Waste from the blue bin is sent to a local materials recycling facility. It is separated using a combination of automatic and manual methods before each separate material is baled and sent on for reprocessing into newspapers, and a variety of plastic and metal products.We aim to improve our service by expanding the range of materials we collect for recycling.

Where can I obtain numbers for my Wheel Bin?

Wheel Bin numbers are available from CIS Offices or on 01506 775000

Will the Council clean my wheelie bin?

No. You are responsible for keeping your own bin clean, but a list of registered contractors will be available in the yellow pages